If you have misplaced your Returns Form or if you require more information on returns, please email us at firstname.lastname@example.org.
Returned merchandise must be in original condition, with all tags still attached. Items must not have been worn or washed.
Please follow our returns process below:
- Email email@example.com within 7 days of the date of delivery, indicating that you would like to return for a refund, exchange or credit note.
- If you meet our returns conditions you will receive an email response with an RGA number (Returned Garments Authorisation).
- Complete the Returns Form that was included with your delivery – ensure you complete all sections of the form.
- Please package the garments up with the completed Returns Form and lodge at an Australia Post facility over the counter (within 14 days of the date you received your delivery) to:
étté resort - Returns
13/67 Penkivil Street
Bondi Beach, NSW 2026
- Upon receipt of your returned merchandise they will be checked over prior to final approval to process your refund. Your refund will be processed within 3-5 business days of receiving the returned garment(s). Shipping costs will not be refunded.
étté resort is not responsible for any returns lost in transit – it is recommended you include tracking and insurance for your protection.
Returns outside of this period will not be accepted. étté resort reserves the right to deny unauthorised returns that do not meet or follow our return policy and procedures.
Special Conditions and Sale Conditions
Please note that refunds are not offered on sale items or items purchased using a discount code as part of a sale promotion, all discounted items are considered final sale. In this case we are happy to offer an exchange or credit note.
If you require more information on returns, please email us at firstname.lastname@example.org.